Reply by Empire Today

Ms. Bondatti: I have read your post and concerns about your carpet installation. I apologize that you are not satisfied with the color of carpet installed in your home. I was able to locate your account information and understand that our customer service team has been in contact with you. We do want to work with you and have offered you a resolution. If you have any questions, please feel free to contact me directly at 888-588-2315 x4195 or you can email me at We look forward to hearing from you soon. Rebekah Clerk, National Customer Service Manager.
Raleigh, North Carolina

Called company,installed wrong color,blue instead of grey.Had another salesman come to address.Admitted it was wrong color.He called the company,they would not replace or compensate.They said I would have to pay the full fee to have it replaced.Had to repaint whole house for second time.costing us again time and money to match their sucky carpet,that we did not order..Do not use this company.Reported to BBB,they lied and said they installed the right color!You get the shaft with this company!!Go to a reputable place,that guarantees customer satisfaction!

Monetary Loss: $4.

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WEll I see that Empire responces are as *** as there way of doing business.As I read these posts,there responce is:Call our customer representative (which I did a long time ago)and Im still here.And still there resonce is the same "blanket"BS!!!


I found that when reporting a company to BBB all the company has to do is respond to the complaint with a lie and that is the end of that.