Reply by Empire Today Jan 23

Dear Cara,

We’ve read your review, and regret the issues that occurred during your installation. We realize this has been a frustrating situation, and we want to help make things right for you. We will be contacting you shortly to discuss the situation and ensure that a solution is reached.

Thank you.
-ET Customer Support
Author's
49 Old Country Rd, Westbury, NY 11590, USA
0 comments

EMPIRE SENT TWO GOON'S TO OUR HOME WHO COULDN'T SPEAK ENGLISH.BEFORE WE COULD STOP THEM FROM PUTTING THE WRONG CARPET DOWN IT WAS DOWN.I AM ON DISABILITY AND DIDN'T APPRECIATE THE DISRESPECT.I CAN SEE HOW PEOPLE ARE SO PISSED OFF THAT THEY JUST WANT THE WORKERS ?

OUT.DISGUISTING WAY TO DO BUISNESS.WE HAD THE SALESMAN BACK TO SEE THE DAMAGE ,HE APOLOGIZED AND TOLD US THE COMPANY WOULD TAKE CARE OF IT,TO NO AVAIL !

THIS IS A TERRIBLE WAY TO RUN A COMPANY AND I WILL MAKE SURE EVERYONE I KNOW OR COME IN CONTACT WITH KNOWS HOW BAD THIS CO.OPERATES.

Review about: Rug.

I liked: Being able to shop at home, Originally liked salesperson -.

I didn't like: Not resolving problems, Never use them again.

Review #993986 is a subjective opinion of a user.

1.2
Customer service
Diversity of Products or Services
Discounts and Special Offers
Staff
Website
Warranty
Reliability
Advertised vs Delivered
Price Affordability
Value for money
Service Scheduling
Product or Service Quality
Exchange, Refund and Cancellation Policy
Reason of Review / Monetary Loss Not as described / $800
Preferred solution re-do wrong carpet

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