Reply by Empire Today Mar 06

Dear Tamra,
We assure you that this is not how we want our customers to feel, and are disappointed to read your post. If you have further questions regarding your installation please contact us at
Thank you.
Wilbraham, Massachusetts

Had a very unsatisfactory experience with Empire.At the time of installation, I was told that I would need to pay more than the contracted price for additional prep work and due to an error by the sales rep.

I attempted to work with the company but was unable to reach anyone at Empire, being put on hold repeatedly. Finally, had to send installers home. Now I'm left with no floors, torn up carpet, wood shards and tacks scattered throughout my home.

Be very cautious when dealing with this business.I should have paid more attention to the negative consumer reviews and steered clear of Empire.

Review about: Empire Today Wood Flooring.

I didn't like: Lack of integrity.

Review #734283 is a subjective opinion of a user.

Customer service
PRODUCT OR SERVICE Empire Today Installation
Reason of Review / Monetary Loss Poor customer service / $1
Preferred solution Let the company propose a solution

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