Reply by Empire Today

Dear Danny,

We strive to leave a positive impression from start to finish for all of our customers. Putting customers first is one of the key values, which helps us achieve our mission of making beautiful new floors easy.

We regret to hear that you were not satisfied with your carpet installation. We’ve located your order, and we’ll be further reviewing your concerns.

Thank you for your patience.

-ET Customer Support
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The quote was never written correctly from the first visit. Very unprofessional installation workers.

The manager of the Orlando market Joe never followed though and would not call back.

Joe offered a small refund for all the trouble but I never seen any refund. The installation to this day is not good quality and my carpet is not level due to poor installation.

Customer service just gives people the run around. Empire in Orlando is very unprofessional!

Would never recommend to anyone.

Product or Service Mentioned: Empire Today Carpet Installation.

Reason of review: Bad quality.

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