The quote was never written correctly from the first visit. Very unprofessional installation workers.
The manager of the Orlando market Joe never followed though and would not call back.
Joe offered a small refund for all the trouble but I never seen any refund. The installation to this day is not good quality and my carpet is not level due to poor installation.
Customer service just gives people the run around. Empire in Orlando is very unprofessional!
Would never recommend to anyone.