Reply by Empire Today

Dear Patricia,
All that we do is dedicated to making Empire, America’s first and best choice for installed flooring – a brand consumers know and trust, and we’re committed to providing exceptional customer service to our customers nationwide.

We’re aware that we’re currently working with you towards a solution, and will continue to follow up until your concerns have been fully addressed.

Thank you for your patience.
-ET Customer Support

We received a quote and subsequently a followup from Empire to lower the quote. The salesman was annoyed and never sent the updated document.

My husband spoke to him and he confirmed our install dates. The next day my husband followed up again for the updated paperwork because they were supposed to install floors that Monday (this was Friday). The salesman starting screaming at my husband and said he never locked in the dates. My husband yelled back that they had and we even changed our move date to accommodate the vinyl floor install.

WE then asked for his managers name because his behavior was completely unprofessional. He gave a name and then said "and don't f@@x+++ lie. He actually used the f word. I had my husband hang up and called the 800#.

It was a Friday night and they assured me a manager would call me back on Saturday. Have not heard from anyone.

Would never use them and will tell that to anyone that will listen. Horrible experinece

Product or Service Mentioned: Empire Today Sales Representative.

Reason of review: Rude unprofessional salesperson and no follow up by the company.

Monetary Loss: $4000.

Preferred solution: I would like an apology. This is costing me $ because Empire did not follow through.

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