Reply by Empire Today Mar 02

Dear Jolene,
We are disappointed to hear about your experience and assure you that this is not the level of service that we expect for our customers. We understand that time has elapse since your posting, if you continue to have questions or concerns regarding your experience please email us at customersupport@empiretoday.com with both your concerns and account information.
Thank you.
Author's
Saint Petersburg, Florida
0 comments

The week of 9/29 I had an empire sales rep out to my house to provide me a quote for new floors.I explained to the sales rep that since I am not made of money I really only want to cover the original tile in the living space.

His response was Empire will only do vinyl or carpet because my house was built in 1958 the floors are not level. He showed me samples of the vinyl which I was impressed with so I contracted with Empire to come out on 9/8 to install the vinyl floors. The day before the scheduled install 9/7 they called to verify that someone over the age of 18 would be available to greet the installers and let them in. The day of the original install date of 9/8 Empire called me not to give a time but to cancel the install without saying why.

Since my house was already ripped apart and belongings put away in prep for the install I was not happy but I rescheduled the install for 9/16 with a $1000 discount off the original price. As it turns out the 9/16 date was a "fake" date and it will either happen on that day or they will reschedule again. The vinyl installer showed up and took one look around and stated I can't put vinyl over these floors because in 6 months the grout lines would be visible through the vinyl so I canceled that install and called empire back. Now I am really angry that a salesman would sell me a product I could not use.

That salesman as I understand it no longer works for Empire which is good but in the meantime I am down 3 1/2 weeks and $1000 deposit with not even a prospect for a new floor. The woman I spoke to said she would have a new sales rep call me to schedule a time to look at laminate samples...the new sales rep called over the weekend and we scheduled 9/19 @ 5:30 at my home. Well he was a no show and no phone call either. At 6:30 I sent him a text and told him not to bother I am not doing business with Empire.

Now I am waiting for my $1000 deposit back and since they withdrew the deposit from my account I have to wait 3 to 5 days for my money to be returned to my account leaving me without new floors and having to wait for my deposit before I can contact another flooring company. This company SUCKS....their sales people are highly unqualified and they just really don't care about the huge inconvenience they have cost me over the last 3 1/2 weeks as I have dismantled my entertainment center in prep for the install and my house is a disaster and has been since this process started. I am done dealing with empire and if you are a smart consumer you won't do business with them either.

The only positive out of this whole nightmare was the honesty of the vinyl installer for which I am truly appreciative.

I liked: Honesty of the vinly installer.

Review #922323 is a subjective opinion of a user.

Reason of Review / Monetary Loss Problem with delivery / $2000
Preferred solution Full refund

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