Reply by Empire Today

Dear Ron,

We pride ourselves in making beautiful new floors easy for our customers, and strive to accomplish this by providing exceptional customer service from beginning to end, starting with our sale appointments.
We’re disappointed to hear that your sales experience did not meet your expectations, and assure you that we take matters such as this one very seriously. We’ll be in touch with you soon to learn more.

Thank you.
-ET Customer Support
Advertised vs Delivered
Customer service
Product or Service Quality

The team member that came out to my home to give me a quote preferred to tell me about his side business as a car salesman and tried to sell me a Tesla! Wow, My wife and I both had to remind him that we are in the market for new laminate flooring for my whole house.

We just bought a new vehicle six months ago! We were not offered a quote of any type other than being handed a tablet with a price of $6.40 per sq ft. I asked for some formal quote on paper and was told that Empire does not offer a quote, it is for visual purposes only. At $6.40 per sq ft for laminate, that is and outrageous price.

We were prompted about 6 times for a $25 deposit before we basically had to ask the guy to go. Once he understood that we are not going to make a deposit, he very quickly packed his samples and was gone, didn't even ask for directions out. I simply can't believe as a business owner myself, that a company this large operates in this manner.

An email through the Empire website resulting in no response after four days. I currently have an appointment with another flooring company that has already via phone exceeded the customer service of Empire

Product or Service Mentioned: Empire Today Customer Care.

Reason of review: Poor customer service.

Preferred solution: None, letting company know about seller.

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