Reply by Empire Today

Dear Dewitt,
We strive to leave a positive impression from our sales appointment until post installation, and commit to making beautiful new floors easy for all of our customers.

We are disappointed to hear that your experience did not meet your expectations, and understand that your order was cancelled per your request. Please email us at if you wish further assistance.
Thank you.
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Value for money

Called Empire out got a quote got financed they came out and OH MY GOD didn't want to move furniture and told me I have to take apart bed which none of this was explained to me previous, came right past my front door taking pictures of my home without my permission I called their customer service the installers cursed them out in my home and was hollering at them when i don't do that in my home with my wife there said they not doing it and left. Terrible.

tried to call salesman he never called back. A friend of mine said the same thing

Product or Service Mentioned: Empire Today Customer Care.

Reason of review: Poor customer service.

Preferred solution: Training for employees at all levels.

I didn't like: Lack of caring.

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