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Howell, New Jersey
1.3
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Customer service
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I am writing this review at 1030 PM while my carpet is STILL being installed.

The sales pitch for this new carpet was great. The salesman was right on time and had even called to see if we would be available an hour earlier. After agreeing to purchase carpet from them we set a date and were told we would be called with a time the day before.

First issue we were told we would be givin a 2 hour time frame. They told us between 1-4 pm. The installers showed up at 4 :50 .

We do not have a garage and it was raining outside(had been all day). The installers told us there was nothing they could do because they needed a garage to cut the carpet in and we dont have one so we could not have our carpet today. That was not acceptable after waiting ALL day. Their manager told them to cut it outside in the pouring rain,which again is not acceptable. My mom started making some phone calls trying to find somewhere to let them cut the carpet and told the manager she finally got on the phone from empire she was going to end up having to pay someone to let them use a garage somewhere and that empire needs to reimburse us for this and they said it was doubtful they would do that.

She then called another supervisor while we continued to look for a place. In the meantime the installers informed us they were leaving. We had to argue with them and stop them from leaving while waiting on hold with a supervisor .

After about 40 min of back and forth trying to get the men out of their truck to come around the corner and get the carpet cut they finally did.

It is now almost 11 pm and they are not even close to being finished.

They arent very friendly men which is only slightly understandable because i am sure they arent contracted to be working this late, but they are leaving tools and making little messes all over the house and have no decency to knock on bedroom doors before needing to open them knowing there are people inside the rooms.

All this and we havent even called about being compensated for our issues and after reading some of these reviews i doubt that will go well at all!

Long story short NEVER EVER EVER order from Empire!!!

Product or Service Mentioned: Empire Today Carpet Installation.

Reason of review: Poor customer service.

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