Reply by Empire Today

As a member of the Customer Service Management Team for Empire I apologize for the inconvenience that this may have caused you; the situation you described isn't how we handle our scheduled appointments. Customer satisfaction is extremely important to us. Since we don't have any retail stores, our in-home appointments are the only way for us to show consumers our products and world-class service. We know our customers are very busy and we take the appointments very seriously. I would like to have the opportunity to speak with you so we can follow back and address the situation with the representatives involved. If possible, I would like if you could contact a member of our team to discuss your concerns so we can provide you a resolution, please feel free to email us at or via phone at 888-588-2315 x4195. - Rebekah Clerk, National Customer Service Manager
Oakland, California

We called Empire one month ago, asking for a 9-11 appointment on a Saturday. No one showed.

We called again for a 9-11 appointment, we got a call at 11 saying they'll be 45 minutes late. We cancelled. The manager called me to apologize and promised a 15% discount and future on time appointment. We scheduled a future appointment - again, no one showed.

I guess they don't want my money.

A huge waste of time, effort and energy. There are plenty of other companies out there who deserve your business - please don't give it to Empire.

Do You Have Something To Say ?
Write a review


Crosslake, Minnesota, United States #130202

Seriously people get a life. Stop complaining about things u can change. If u don't like a commerical change the channel.


I sent an e-mail requesting prices and never even had the courtesy of a reply. Lucky for me as I found a great place locally who did a fantastic job on all my laminate flooring. I can't stand whoever does there commercials...he sounds like a shady character.