Reply by Empire Today Jul 27, 2010

As a member of the Customer Service Management Team for Empire I apologize for the inconvenience that this may have caused you; the situation you described isn't how we handle our scheduled appointments. Customer satisfaction is extremely important to us. Since we don't have any retail stores, our in-home appointments are the only way for us to show consumers our products and world-class service. We know our customers are very busy and we take the appointments very seriously. I would like to have the opportunity to speak with you so we can follow back and address the situation with the representatives involved. If possible, I would like if you could contact a member of our team to discuss your concerns so we can provide you a resolution, please feel free to email us at customersupport@empiretoday.com or via phone at 888-588-2315 x4195. - Rebekah Clerk, National Customer Service Manager
Author's
Oakland, California
2 comments

We called Empire one month ago, asking for a 9-11 appointment on a Saturday.No one showed.

We called again for a 9-11 appointment, we got a call at 11 saying they'll be 45 minutes late. We cancelled. The manager called me to apologize and promised a 15% discount and future on time appointment. We scheduled a future appointment - again, no one showed.

I guess they don't want my money.

A huge waste of time, effort and energy.There are plenty of other companies out there who deserve your business - please don't give it to Empire.

Review about: Carpet.

Review #165025 is a subjective opinion of a user.

PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Not specified / Not specified
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Comments

GET OVER IT!!!!!!
Crosslake, Minnesota, United States #130202

Seriously people get a life. Stop complaining about things u can change. If u don't like a commerical change the channel.

Diane
#127285

I sent an e-mail requesting prices and never even had the courtesy of a reply. Lucky for me as I found a great place locally who did a fantastic job on all my laminate flooring. I can't stand whoever does there commercials...he sounds like a shady character.

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