Reply by Empire Today

Our goal is to provide you with a wide selection of products to choose from and make improving your home convenient for you. Since we are a full service provider and do not have retail outlets, the only way for us to do this is by bringing samples to your home and by providing you pricing during your appointment. Unfortunately, each estimate is different based on the product chosen, measurements, installation and labor and any other services requested such as haul away, moving of furniture, etc. Therefore, we cannot provide pricing over the phone. In regards to our area rugs, we are able to show them during your Carpet, Flooring or Window Treatment estimate, but we’re not able to set up appointments specifically for area rugs. I apologize for the confusion and any inconvenience this caused you. If you have any more questions, please email your contact information to customersupport@empiretoday.com or contact me via phone at 888-588-2315 x4195 and we’ll reach out to you. Rebekah Clerk, National Customer Service Manager
Author's
Upper Marlboro, Maryland
0 comments

Do not use this company! They will waste your time and money. After waiting 2 days for appt, they canceled 1 hour before the scheduled appointment because I wanted an area rug instead of an entire house of carpet. Of course this is after I had to take the day off from work to meet these incompetent people.

They refuse to give quotes over the phone or even answer basic questions such as what brands they sell/use, so you are forced to schedule an "in-home appt to get questions answered. What they actually do is waste your time and quite frankly theirs, by coming to your house so they can measure (what is there to measure for an area rug?) and show samples to make sure it "matches." I knew exactly what I wanted, including the brand name, product number and size. Do they think they get to decorate too? I still dont know what brand(s) of carpet they use, but judging by the customer service, I would say its probably the cheapest you can get.

Complete waste!

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