Empire Today's reply to:
Empire Today - Worst Company Ever
Do not use this company! They will waste your time and money. After waiting 2 days for appt, they canceled 1 hour before the scheduled appointment because I wanted an area rug instead of an entire house of carpet. Of course this is after I had to take the day off from work to meet these incompetent people.
They refuse to give quotes over the phone or even answer basic questions such as what brands they sell/use, so you are forced to schedule an "in-home appt to get questions answered. What they actually do is waste your time and quite frankly theirs, by coming to your house so they can measure (what is there to measure for an area rug?) and show samples to make sure it "matches." I knew exactly what I wanted, including the brand name, product number and size. Do they think they get to decorate too? I still dont know what brand(s) of carpet they use, but judging by the customer service, I would say its probably the cheapest you can get.