Reply by Empire Today

Dear Shirley,
We regret that your experience was not a great one, but understand that we have completed your installation. For future inquiries please contact
Thank you.
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
1 comment


From the time you call the number 800-588-2300 you will be pulled into their *** of:

1. Smiling deceitful sales staff who will bait and switch products on you;

2. Change products and pricing and say you authorized it;

3. Send a clueless installer who knows little to nothing of what he is doing; and

4. Blame the whole horrific experience on you.

5. If you think Customer Service is your friend, FORGET IT.

Find a HomeDepot, Lowes or a flooring company where you go in to pick out your product. Stay away from EMPIRE TODAY FLOORING.

Product or Service Mentioned: Empire Today Customer Care.

Reason of review: wrong product, poor cust. serv..

Preferred solution: Install wood floor for price promised and paid..

Empire Today Cons: Dishonest sales woman, Customer service and product was not what i originally chose.

  • Flooring Product
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Dear Customer,

We regret that your Empire experience was not a great one. We would like to follow up with you to discuss your experience in more detail and help make things right for you.

Unfortunately, we cannot locate your account with the information posted here.

Please send your contact information to so that we can follow up with you.

Thank you.