Reply by Empire Today Mar 06

Dear Shirley,
We regret that your experience was not a great one, but understand that we have completed your installation. For future inquiries please contact customersupport@empiretoday.com.
Thank you.
Author's
1 comment

STAY AWAY FROM EMPIRE TODAY FLOORING COMPANY

From the time you call the number 800-588-2300 you will be pulled into their *** of:

1. Smiling deceitful sales staff who will bait and switch products on you;

2. Change products and pricing and say you authorized it;

3. Send a clueless installer who knows little to nothing of what he is doing; and

4. Blame the whole horrific experience on you.

5. If you think Customer Service is your friend, FORGET IT.

Find a HomeDepot, Lowes or a flooring company where you go in to pick out your product. Stay away from EMPIRE TODAY FLOORING.

Review about: Empire Today Flooring Fraud.

I didn't like: Dishonest sales woman, Customer service and product was not what i originally chose.

Review #858075 is a subjective opinion of a user.

1.0
Customer service
Discounts and Special Offers
Advertised vs Delivered
Warranty
Reliability
Diversity of Products or Services
Staff
Product or Service Quality
Exchange, Refund and Cancellation Policy
PRODUCT OR SERVICE Empire Today Customer Care
Reason of Review / Monetary Loss wrong product, poor cust. serv. / Not specified
Preferred solution Install wood floor for price promised and paid.

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Comments

ETCustomerSupport
#1167470

Dear Customer,

We regret that your Empire experience was not a great one.We would like to follow up with you to discuss your experience in more detail and help make things right for you.

Unfortunately, we cannot locate your account with the information posted here.

Please send your contact information to customersupport@empiretoday.com so that we can follow up with you.

Thank you.

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