Reply by Empire Today

Joshua, I truly apologize for the issues you have experienced with your laminate flooring. We realize our customers’ time is valuable and we are sorry for the inconvenience your flooring repairs may have caused. From your account history, I see that you spoke with our Customer Service Team today and that they have put you in contact with a third party inspection company to review your laminate flooring repairs. Once we are contacted by the inspection company, we will follow back with you to work further on a resolution. If you have any questions or concerns before this time, feel free to email me at mmichalek@empiretoday.com or via phone at 888-588-2315 ext. 5560. Marlo Michalek, Vice President Marketing
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Tampa, Florida
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We had our laminate flooring installed in July of this year and have had them out several time to repair it.The flooring has separated, buckled, scratched etc.

All of the things they have said would not happen. I just had them out again, for the third time, the Tuesday before Christmas. Four men came to look at the floor at 5:30 in the evening. They took pictures and I was told that it wasn't an installation issue that it was a manufactures defect and would have a manager call me back.

Well, two more phone calls to Empire and I'm still waiting for a return call.

I've been told that their is nothing they can do, it's the local offices job and that they have to call me back.This is ridiculous!!!

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