Reply by Empire Today Nov 08, 2010

Ms. Bradley: I have read your post regarding the problems with your laminate flooring and would like to apologize for the frustration you are experiencing. I was able to locate your account information in our system and understand that our local market is working with you and has offered to repair the areas that are damaged. We are happy to schedule a time for the repairs at your convenience. Please follow back with our local team, or feel free to reach out to me directly for assistance. Customer satisfaction is extremely important to Empire and we want to ensure that you are satisfied with your product and installation. I can be reached at customersupport@empiretoday.com or 888-588-2315 ext 4195. Rebekah Clerk, National Customer Service Manager
Author's
Rochester, New York
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We purchased laminate flooring through Empire Today and had their installers put the flooring in, total bill was 5800.00.Now we have the floor separating both horizontally and vertically at the interlocking system.

They have been out 3 times with the installer, installation manager as well as a independent inspector. The offered to replace most of the flooring in the high traffic areas, the floor looks the same under the couch and other areas that are not high traffic-other than the 5 lb cat that can wiggle into those areas. We want a whole new floor and they will not budge so far. We are not confident in the product and have told them just to come and take the floor up- we do not want it.

We have been going through this for 3 months now and we have only had the floor for a total of almost 11 months. We do not and have not recommended them.

We are considering contacting a lawyer.It is not a 5800 floor by any means, our patience is out.

Review about: Laminate Flooring.

Review #205540 is a subjective opinion of a user.

PRODUCT OR SERVICE Empire Today Flooring
Reason of Review / Monetary Loss Not specified / $5800
Preferred solution Not specified

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