Reply by Empire Today

I have reviewed your post and want to talk to you about your experience with our next day installation, carpet and customer care. As a member of our National Customer Service Team, I apologize for your experience with our installation process and the lack of response you received from our customer care center. I assure you that we take customer satisfaction very seriously and want to work with you to help reach a resolution. Empire provides quality, name-brand products to our customers and we stand by our products and installation. We would like to assess the issues you are experiencing with your carpet to determine how to best resolve you concerns. All of our products are installed by our professional installers and we guarantee the workmanship on our product installations. Please contact me directly so I can help you. I can be reached at 888-588-2315 x4195 or customersupport@empiretoday.com. I look forward to speaking with you soon. Rebekah Clerk, National Customer Service Manager
Author's
Plantsville, Connecticut
3 comments

Don't get Empire Today for your carpet.They advertise "next day" but you have to wait from 8am to 6pm - they didn't show up till 7pm.

Waste of an entire day off from work,-the quality is horrible, worn out in a yr, no customer service--won't return calls even though we have a 5 yr warranty, installers damaged our walls and didn't stop even when we asked them to be careful.

I wish I had read these reviews before we called them.Warn your friends and family--they are not a good or reputable company.

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truthaboutempire
#80343

Oh yea I forgot they will call you back in Jan 2010 becuase there so busy to take a few mins to call you :) Sorry dude you got scammed!

truthaboutempire
#80342

Oh yea I forgot they will call you back in Jan 2010 becuase there so busy to take a few mins to call you :) Sorry dude you got scammed!

truthaboutempire
#80340

LOL & they direct you to there online site or call some number thats automated! Steer Clear!

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