State: Wisconsin Product: Empire Today Flooring Installation Clear all filters (2 of 59 reviews match)
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Empire Today Flooring Installation Review
Dear customer, Your concerns are important to us, and we are saddened to hear that your experience was not an excellent one. We would like to follow up with you to discuss further, but unfortunately are unable to locate your customer account with the information...
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Review
#891546 Review #891546 is a subjective opinion of poster.
Service
Empire Today Flooring Installation
Empire Today's reply to:

Empire Today Flooring Installation Review from Lancaster, Wisconsin

Dear Customer,
Thank you for sharing, this is not the level of service we want our customers to experience. We want to help make things right with you but are unable to locate your account. Please contact us at customersupport@empire-today.com with your contact information for so we can further assist.
Thank you again.
Review
#889416 Review #889416 is a subjective opinion of poster.
Service
Empire Today Flooring Installation
Reason of review
Bad quality

We recently had carpet and other flooring installed. The salesman was good, talk up empire and product as he should.

Our install had been scheduled for 2 months and the morning of the install they called to say they didnt have a crew to do all the work. We told them this was unacceptable as this had been scheduled for 2 months. They asked to move it to the following monday which doesnt work when most people work durung the week. The install coordinator then said well let me see what i can do and will call you back.

We waited over 2 hours and finally we called back and nobody seem to know what they were doing. After getting hung up on twice we finally got to a helpful customer service supervisor and he stayed on the phone with us and got both install crews to get the job done. They were 4 hours late but when the crews got to our home they did a great job. The problem with this company is they over schedule crews and crews dont know about it until it gets close to the install day.

We will never use empire again and do not recommend the hassle that you will go through to anyone. Read all reviews, consumer complaints on this company, its a pattern.

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