Empire Today's reply to:
Empire Today - Will NEVER use Empire again
In April 2012 I decided to use your company for blinds.Your salesman Nate Kinard came out and showed me different options and explained how everything would turn out just the way I wanted.
First he said the the 2 rows would look symmetrical, this Is not true, the sliding glass door valance is higher then the windows valance and the trapezoid blinds are shorter than the middle Window blinds. Next the top center blinds do not open equal on both sides. Then I wanted all the controls on the right, which Nate said would not be a problem, he was wrong again, the right trapezoid's control is on the left (where the couch is) while all others are on the right.
After waiting 7 months, supposed to be 2 weeks, you would think there would be no mistakes.Also my very pleasant installer had no help and was not informed to bring a taller ladder for my 19 foot ceilings like I asked.
Monetary Loss: $3000.