Reply by Empire Today

Jacob,

we regret any inconvenience that may have occurred due to the delay in your installation. We never want our customers to be disappointed in the service they receive, and we have left you a message to discuss your experience. Please contact us back at 888-588-2315 x4195 or customersupport@empiretoday.com.

Thank you.
Rebekah Clerk,
National Customer Service Manager
Author's
Chicago, Illinois
0 comments

In April 2012 I decided to use your company for blinds.Your salesman Nate Kinard came out and showed me different options and explained how everything would turn out just the way I wanted.

First he said the the 2 rows would look symmetrical, this Is not true, the sliding glass door valance is higher then the windows valance and the trapezoid blinds are shorter than the middle Window blinds. Next the top center blinds do not open equal on both sides. Then I wanted all the controls on the right, which Nate said would not be a problem, he was wrong again, the right trapezoid's control is on the left (where the couch is) while all others are on the right.

After waiting 7 months, supposed to be 2 weeks, you would think there would be no mistakes.Also my very pleasant installer had no help and was not informed to bring a taller ladder for my 19 foot ceilings like I asked.

Monetary Loss: $3000.

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