We've been trying to get Empire to replace the wood flooring job they did for us two years ago. The first year we started noticing little dimples all over the floor.
We called them within the one year service contract and they sent an independent contractor to investigate. Their findings was the dimples were caused by stelletos. This baffled my wife and I, as we are the only residents, and we wear sleppers or socks in the house. Our visitors remove their shoes at the front door.
Now, the floor looks terrible. An investment over $5000 gone up in smoke. We recently had another independent contractor, sent from Empire, revisit our plight with basically the same findings. I know we take care of our property, including flooring, which looks new.
Empire assumes we've done something to the floor accidentally and that's just wrong.
If anything, they should replace our floor, even if they replaced it with lament. What are our recourses in this matter?
Product or Service Mentioned: Empire Today Flooring.
Reason of review: Bad quality.
Monetary Loss: $5000.
Preferred solution: Replace the entire floor with the cheaper lament rather than the hardwood..