Reply by Empire Today

Dear Chris,
We are saddened to read that your experience did not meet your expectations. If you continue to have unanswered concerns please contact us at customersupport@empiretoday.com.
Thank you.
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Connecticut, United States
1.8
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2 comments

Had a quote from EmpireToday this week, the Rep seemed okay, insisted on showing me the retail price of the carpets, did all the measurements and then we got to the price - List price was $3113 for 700 sqft fitted, but today he could offer me a price of $1800 (not the 50% off as advertised) but didn't seem too bad, even though he pushed I said I would sleep on it, the next day the corporate office called and saad they can offer me a price of $2100, I told them the Rep has already said $1800, they said "Oh" and then said they can do better than that $1800 and offered a price of $1577, I said I would think about it, today I met the Rep to sign the deal, the Rep said Corporate had made a mistake, they didn't include the stairs in their number and the price was now $1700, naturally I told the Rep to take a hike. How can a company attempt to do business this way. Simply unacceptable

If you wait long enough the phone will ring and they will give you a lower price, better still work with a local company that you can trust, not these guys, AVOID EmpireToday

Review about: Empire Today Carpet Installation.

Reason of review: Dishonest Price Practice.

Preferred solution: Let the company propose a solution.

I didn't like: Misleading.

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Comments

ETCustomerSupport
#1118438

Thank you for bringing your concerns to our attention.We regret that our pricing did not meet your expectations, as well as any confusion that occurred regarding the quoted amount.

We would like to follow up with you to discuss your concerns in more detail and help make things right, but unfortunately, we cannot locate your account with the information posted here.

Please email your contact information to customersupport@empiretoday.com so that we can follow up with you.Thank you.

Anonymous
to ETCustomerSupport #1119254

It's not your pricing that's the issue, its the dishonest bait and switch tactics of the Rep, who lied about the price quote. He told me your office had adjusted my quote and removed the stairs from the estimate that why the price was different. A complete lie

I sent all my details to you (email address and phone number) with details of the issue, you have failed to contact me.

Just avoid this company.

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