had appointment for carpet installation on 3-17-2010. moved furniture outside for installation.
took 2 hours. nobody showed up. called customer service and they could not find my order. waited till 3;30 with no call.
will never do business with empire. now i need to move furniture back in. I guess my $5,000 dollars was not enough to warrant an apology. i bet home depot or any other carpet store would love to have my money.
too bad empire!! maybe next time you'll take more care of your costumers who are willing to pay top dollar for your so-so carpet