Reply by Empire Today

Dear Mrs. and Mr. Nagle,
We’ve read your review, and we’re disappointed to hear about your product concerns. We would like to ensure that all your concerns were addressed. If you continue to have questions, please contact us at customersupport@empiretoday.com.
Thank you.
Author's
Tobyhanna, Pennsylvania
1 comment

SAMPLE SHOWN AND SELECTED HAD A DEEP PILE AND IT WAS SAID THIS WOULD NOT SHOW PRINTS.CARPET INSTALLED IS A LESS DEEP PILE AND SHOWS EVERY PRINT.COLOR IS ALSO SOMEWHAT OFF.

IT IS OUR CONTENTION THAT THIS IS REASON THAT CARPET SHOWS PRINTS AND WE BELIEVE IT IS A LESS EXPENSIVE RUG WITH A THINNER PILE. THE INSTALLATION ITSELF WAS PERFECT AND WE COMPLIMENTED THE INSTALLERS. MY WIFE FELT PILE OF SAMPLE AND FEELS SURE THAT CARPET INSTALLED IS NOT AS DEEP A PILE. WE ARE VERY DISAPPOINTED AND EXPECT EMPIRE TO CORRECT THIS ERROR IMMEDIATELY.

SINCERELY.THE NAGLES AT DHNGLN@PTD.NET

Review about: Empire Today Installation.

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ETCustomerSupport
#830857

We’ve read your review, and we’re disappointed that your product is not meeting your expectations.We would like to know more about your concerns and confirm whether or not you received the correct product.

Unfortunately, we cannot locate your account with the information posted here. Please call us at 888-588-2315 x4195 or email your contact information to customersupport@empiretoday.com, and we will follow up with you as soon as possible.

Thank you.Jeanette Ramey, National Customer Service Manager

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