Reply by Empire Today

Dear Tracy,

For over 60 years, we’ve been dedicated to serving our customers with superior customer service from start to finish.

We sincerely regret to hear that your installation experience did not go as planned, and assure you that we take your concerns seriously. We’ve located your order, and will be in touch with you shortly to start working on a resolution.

Thank you,
-ET Customer Support
Manahawkin, New Jersey

ABSOLUTELY AWFUL! I was supposed to have my bathroom floors replaced on Friday so we pulled out our toilets and I got a phone call Friday morning saying they'd be there in the morning.

As of 12:40pm I called because they weren't here yet and when the customer service representative called the installer they said they'd like to reschedule because they got a bigger job. I said I didn't want to reschedule because I had my toilets pulled out and had been waiting around all day. A installation manager, Shane, finally called me back at 4:45pm to apologize and reschedule. He promised we'd be 1st thing Saturday morning, which I was lead to believe was 8am.

At 9:20am when no yet to arrive at my house I called the service center and was told the installers were still loading the truck and would be there in 2 hours. So the 1st appointment is at 11am! The only consolation I was offered for all of this was $65. So 1.5 days waiting without toilets with a 2 year old and oh and yesterday was my birthday.

Thanks Empire for ruining my birthday and waisting my time. I'm sorry my job is a small job, but I'm still a customer, but you can sure believe that I won't be again!

Product or Service Mentioned: Empire Today Flooring Installation.

Reason of review: Problem with delivery.

Preferred solution: Let the company propose a solution.

Empire Today Pros: Customer service representatives are as helpful as they can be.

Empire Today Cons: Not reliable, Lack of communication.

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