Reply by Empire Today Jan 04

Dear Nancy,
We regret to hear that your installation did not take place as planned. We understand that you have decided to cancel your order, and per your request we have placed you on a do not contact list. If you continue to have questions and/or concerns don’t hesitate to contact us at customersupport@empire-today.com.
Thank you.
-Empire Customer Support
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What a waste of time.Of course their "50/50" deal only applied to certain products.

All we wanted was to pick out flooring get a price and get on with our night. The salesman called his boss to get us a "good deal". It was more than we wanted to pay, but we were willing to go with it. But first we had to sit through his life story.

He did the typical salesman tricks trying to win over the wife (me) and seal the deal. He took up a couple hours of our time talking about himself. What he failed to do was his job. He never checked the flooring under our carpet.

When the installers came out that was the first thing they did. They told us they were certain our tile was asbestos and because of that we couldn't get the hardwood we had picked because it would have to be nailed in. You can't do that with asbestos. If he had done his job we would have picked out another flooring right then and there, but instead they have lost a sale.

Just out of curiosity we asked the installers to measure. The salesman hadn't even gotten the measurements right. They would not have had enough flooring to complete the job. I wasted two vacation days on these people.

They have since contacted me three times.

The second time I asked them not to contact me again or I would post this information online.....so here I am.Moral of the story DON'T WASTE YOUR TIME WITH EMPIRE.

Review about: Hardwoord Flooring.

Review #983062 is a subjective opinion of a user.

Reason of Review / Monetary Loss Salesman did not do his job / $5300
Preferred solution STOP CALLING ME

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