Reply by Empire Today Sep 09, 2010

As a member of our Customer Service Management Team, I apologize that you were dissatisfied with our professional installation and your Empire Carpet purchase. This is not how we usually handle our Empire carpet installations or customer service. Customer satisfaction is extremely important to us and we do our best to provide a resolution to customers that experience problems. It is not uncommon for new carpet to shed for up to 120 days. The main reason for carpet shedding is due to loose fiber left from the milling process. However, if there are any issues that arise with the quality of the product or the installation, we will work to provide a resolution. If possible, contact me directly at customersupport@empiretoday.com or via phone at 888-588-2315 x4195. Rebekah Clerk, National Customer Service Manager
Author's
Edison, New Jersey
4 comments

Installers did not live up to promises made by salesman to do one room at a time. Tore apart my home,damaged walls & baseboard, dropped and broke a television. Rude attitude, poor or no English spoken. Certainly no relation to the warm and fuzzy gentlemen featured on thier commericials. Only after series of complaint calls did anyone return to complete installation in my closets, as originally contracted.

Carpet quality is less than promised. Fuzz continued to come up & clog my vacuum for more months than ever experienced before. I paid for extra padding, which was not worth the expense. Hard to see any difference between the standard and more costly.

Hope to discourage others from falling for their line of bull.

Review about: Carpet.

Review #155522 is a subjective opinion of a user.

PRODUCT OR SERVICE Empire Today Installation
Reason of Review / Monetary Loss Not specified / Not specified
Preferred solution Not specified

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Comments

Thank you
#81958

I was going to call them to work in my house but now I rather go to another place

jameszina
#81908

Empire Carpet is cheap .It's not worth the money they charge.In less than 1 year.

My carpet started to look like it was 10 years old.

The carpet wore out quickly.The installers diden't speak a lick of english.

paperknight
Sunburst, Montana, United States #77926

The carpet layers were in such a hurry to get done that now I have speed bumps in my carpet. I tried one person that does restretching but said he couldn't do it. Over all the installation was shoddy.

ex salesperson
#75064

I've worked for Empire as a Salesperson and there sales system is so amature.There is a series of price cuts and it starts by calling a manager to get a lower price.

They never expect to get the first price offered. They claim to save you money by skiping the middleman and bring the showroom to your house, but they are the middleman.

Their prices are as high or higher than any other carpet store.I have to say they do try to make the customer happy, but there is no savings and the quality of most of the carpet is just average.

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