Reply by Empire Today

Mr. Hamilton: I have read your post and as a member of the Customer Service Management Team, I truly do apologize if we did not communicate our requirements for payment. It is our goal to ensure that customers are satisfied with every step of the Empire process. For all orders Empire does require COD to be made available prior to installation. I was able to locate your order history and see that you did provide COD and your order was installed. Should you want to speak to someone in the future regarding the Empire Today process, please feel free to contact me directly at customersupport@empiretoday.com or via phone at 888-588-2315 x4195. Rebekah Clerk, National Customer Service Manager
Author's
Follansbee, West Virginia
8 comments

The problem with this company is that they need to treat all people the same I am an african american and the Empire Company came to my home and gave me a price and they did not have to put down padding just carpet price was still high not only that they said in order for them to install carpet they would need payment in full before they did install . This to me is odd because i am a Construction Contractor.

So after going back and forth with the owner on the phone ,I gave them payment and carpet was installed . Ok now i get a call from one of me clients and she(white lady) had Empire come and do her carpet and padding , Yes you got it she did not have to pay until carpet was complete.Man what we do always come to light.

Monetary Loss: $1800.

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Anonymous
#93354

man this is pathetic and you all should be ashamed of yourselves its not black its not white the issue is green once you realize that the world will be a better place. and as a fact obama and bush both suck!

along with most politicians they will all tax and spend us into slavery even obama as you become unemployed and on welfare and unenployment and forced onto other govt programs you will be a slave to the system they have been building for over 100 yrs, your money your property your rights they are under attack by all. wake up everyone.

free isnt free if it cost you your dignity and soul. just a thought people.

Anonymous
#91741

that employed all colors of people.

The customers who were slowest to pay were rich folk -- all races -- and knowing that, we would often give a lower estimate to poor looking customers & then subsidize by inflating for the wealthy clients.

Some companies have been burned by tricksters so give them a break if they do good work.

Anonymous
#84904

i am sick of americans not having respect for one another and we wonder why other countries are so successful.

Anonymous
#84425

I’m an attractive, sexy white woman (at least that is what I’m told). Empire sent out a black man to take some measurements (my floor, not me...ha ha).

He was a good 17 minutes late getting to my home. Then all he did was try to sell me the most expensive products they have.

I was very upset and offended. I’m sure he wouldn’t have treated another black person so rudely and insensitively.

Anonymous
#83075

people people. how did we start with one issue and ended up talkin about politics?

well anywyz, on another note let me tell "anti obama" that Obama is twice the president Bush could of never be in less than one yr.

than he was in the whole 8 yrs of *** he gave this country. Im mean what kind of president could America expect when that guy was an alcoholic for crying out loud!

Anonymous
#82860
BOW PIG BOW i HOPE YOU CAN READ COUNTRY BOY THIS IS NOT ABOUT PRESIDENTS SMALL YELLOW BUS KID ,BY THE WAY CHECK YOU FAMILY TREE HOMES YOU WILL BE SURPRISED :grin
Anonymous
Erode, Tamil Nadu, India #82791

TYPICAL WHINING POOR BLACK PERSON,THE WHITE PEOPLE DID NOT EXTEND ME CREDIT EVEN THOUGH MINE SUCKS.

IM SICK OF THE OBAMA THUG TACTICS ALWAYS BLAME BUSH AND WHITE PEOPLE.OBAMA HAS DONE MORE DAMAGE TO RACE RELATIONS THAN ANY PRESIDENT EVER.HES WORSE THAN THE *** CARTER

Anonymous
#81974

Thats interesting because i am so tired of people in the year 2009, thier is still race problem So tell me , what would make me think your realy willing to help and please if we are going to go back and forth about the issue then please dont waste my time

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