Reply by Empire Today

Dear Rena,
Our mission is to make beautiful new floors easy for our customers, by striving to resolve all concerns from pre to post installation.
We regret to hear about your experience, and understand that we’ve spoken to you in regards to your concerns. We’ll continue to follow up with you until a solution is reached.
Thank you.
-ET Customer Support
Columbus, Georgia

Empire Today salesperson came to our home twice to sell us flooring. We paid $4000 in full.

After a few weeks later Empire salesperson called and demanded $2000 more dollars because he made an error in his measurements. He refused to give us a refund and offered to send two boxes of Linoleum for me to have someone to install at our expense. I was devastated because my husband a disabled veteran who is wheelchair bound and blind. Money was tight already and I trusted this company with our last and they robbed us of $4000.

I am so stressed and can't stop crying. Please recommended a attorney to help us.

This is not fair for a large company to go door to door to deceive our most vulnerable citizens. My email address is

Product or Service Mentioned: Empire Today Linoleum Installation.

Reason of review: Order processing issue.

Monetary Loss: $4000.

Preferred solution: Full refund.

Empire Today Cons: Dishonesty.

  • Poor Communication
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