Carpet and Flooring Reviews - Empire Today
A leading provider of installed home improvements and home furnishings for over 50 years in over 45 major metropolitan areas across the United States. Empire Today Customer Service Team is there to assist every customer - they want to hear when customers are happy and they want to hear if there are any concerns that need to be addressed. Prior to posting on this site, please contact a member of their Customer Service Team directly first, they can be reached by calling 800-588-2300 or by emailing customersupport @ empiretoday.com. The company is a Shop-At-Home retailer offering quality, name-brand Carpet, Flooring and Window Treatments, fully installed pricing, a Low Price Guarantee, Professional Next Day Installation on many of its products and Financing With Approved Credit. Each purchase comes with an Installation Warranty along with a Manufacturer Product Warranty.
(12 of 868 reviews match)
Latest review first
Empire Today in Reston, Virginia - EMPIRE CARPET DOES NOT BACK THEIR PRODUCT !!!
Within one year, 3 saddles broke. They had to come back twice to fix the first two, since the "repairman" did not communicate in English at all. He put in the wrong color. Two weeks later, the saddle going to the basement broke in half when the oil man stepped on it. They said it was HIS fault for stepping on it. WHAT? It's a floor, you're suppose to step on it, walk on it, etc... The saddle is made out of cardboard, yes cardboard. Not even pressboard, cardboard. I'm surprised it took a year to break, it should have broken within a day. Now that the floor is paid off, they said the warranty is over. I was told there was a 30 year warranty. They said because I had too many things break, they would not fix it without us paying for it. They wanted $65 just for someone to look at it. The customer service man was rude and obnoxious, saying that everything that broke was MY fault and he wasn't dealing with me anymore. Well if walking on a floor causes it to break, then it is my fault. Empire is a joke!!! We had problems with them from day one, when the installers tried cancelling the appointment ten minutes before the time. That should have told me something...I should have cancelled and never rescheduled. The other rooms in my home were done by ourselves, with the cheapest product from Home Depot. They've been down for FOUR years and NO problems whatsoever. I've dropped numerous things on them, from a hammer to a jar of sauce. Not so much as a dent or scratch. That tells me just how cheap and shoddy Empire products are. Do yourself a favor, and do NOT ever use Empire.
Empire Today in Reston, Virginia - Empire carpet estimate 3 times higher than others.
The Empire carpet representative estimated $5500.00 for my 900 square foot rec room. After I recovered from the shock of her estimate, i told the rep i have a verbal estimate for $2500.00. She immediately got on the phone with her "supervisor" and together they decided the carpet really would only be $2400.00. In the end, i paid $1800.00 for the carpet from a third source local reputable carpet store. I won't trust Empire and their practices ever again, nor would i recommend them to anyone. If you do engage with them, make sure you have a couple other estimates before you let them into your home.
As a member of the Customer Service Management Team for Empire, I apologize that the Empire experience did not meet your expectations. We know that making improvements to your home is an important and big decision; our goal is to make it hassle-free and provide you...Read more
Ms. Newton, Thank you for bringing your concerns to our attention. It is my understanding that we have discussed and finalized a resolution with you. If you have additional questions, please feel free to email us at email@example.com or contact me via...Read more
Thank you for bringing your concerns to our attention. It is my understanding that we have discussed and finalized a resolution with you. If you have additional questions, please feel free to email us at firstname.lastname@example.org or contact me via phone at...Read more
Jetter, I wanted to follow back on your post regarding our products and the service that you expected. Customer satisfaction is extremely important to us; our goal is to ensure you are satisfied with not only the products but the service levels. We want our customers...Read more
As a member of the Customer Service Management Team, I would like the opportunity to review and address your concerns with the product and the service that you received. Empire does hire an outside third party inspection company to assist in reviewing concerns that...Read more
As a member of our Customer Service Management Team, I apologize for your dissatisfaction with your purchase. It is our goal to ensure that customers are satisfied with every step of the Empire process. We know that making improvements to your home is an important...Read more
Empire Today in Reston, Virginia - BAD SALES TEAM SUPPORT
I HAVE WORKED FOR EMPIRE FOR TWO MONTHS AND LET ME TELL YOU THE WAY THEY TREAT THERE SALES TEAM IS TERRIBLE. THERE IS NO COMPINSATION FOR GAS AND MILES ON YOUR CAR. THEY WILL CANCEL YOU ORDER IF THEY FEEL YOU DIDN'T SELL IT FOR ENOUGH. THE SALES MANAGER IS A PAST CAR SALESMAN WITH A BIG HEAD AND THE COSTERMER SUPORT FOR OUR CUSTOMERS IS NON-EXHISTANT. THEY MISLEAD THE SALES TEAM IN TELLING THEM THEY WILL MAKE LOTS OF CASH. BUT EVERY TIME WE GET PAID THERE ARE DEDUCTIONS FROM OUR PAY FOR INSTALLATION PROBLEMS. IF I WAS ANY ONE BUYING PRODUCT FROM THEM LOOK OUT. THEY MISLEAD YOU IN EVERY DIRECTION POSSIBLE AND THEY ARE SO BIG THEY DON'T CARE ABOUT THE HOMEOWNER.
As a member of our customer service management team, I truly apologize for any damages that occurred during your flooring installation and for the lack of response you have received from customer service. I understand your frustration – it is our goal to have home...Read more
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