Reply by Empire Today

Dear Sabrena,

With over three million satisfied customers, we understand the importance of superior customer service. We value our customers and live by the Golden Rule.

We sincerely regret to hear that your concerns have not beet addressed. We take matters such as these seriously, and will be in touch with you shortly to learn more.

Thank you,
-ET Customer Support
Columbus, Ohio

Update by user Jul 22, 2019

They say it's a life time warranty. Well fix my floor.

Without me calling every other day.

This is a headache. Stand behind your brand

Original review posted by user Jul 22, 2019

I had it installed in March. I started complaining about seeing a huge air bubble.

Techs came out to repair and not even a week later. I noticed the huge air bubble again along with a pile of small air bubbles. A appointment was scheduled again and if course a no call no show. Called Empire back and was promised a local supervisor would contact me, abd and here it is a week later and still no one has yet to resolve my issue.

I wouldnt recommend this company to anyone. Complete run a round.

Product or Service Mentioned: Empire Today Flooring.

Reason of review: Poor customer service.

Monetary Loss: $1000.

Preferred solution: Full refund.

Empire Today Pros: Ripped me off and still lying to me.

Empire Today Cons: Ineffective customer service.

  • Horrible Customer Satisfaction
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