Update by user Jul 22
They say it's a life time warranty. Well fix my floor.
Without me calling every other day.
This is a headache. Stand behind your brand
Original review posted by user Jul 22
I had it installed in March. I started complaining about seeing a huge air bubble.
Techs came out to repair and not even a week later. I noticed the huge air bubble again along with a pile of small air bubbles. A appointment was scheduled again and if course a no call no show. Called Empire back and was promised a local supervisor would contact me, abd and here it is a week later and still no one has yet to resolve my issue.
I wouldnt recommend this company to anyone. Complete run a round.
Product or Service Mentioned: Empire Today Flooring.
Reason of review: Poor customer service.
Monetary Loss: $1000.
Preferred solution: Full refund.
Empire Today Pros: Ripped me off and still lying to me.
Empire Today Cons: Ineffective customer service.