Reply by Empire Today Mar 06

Dear Lydia,
We want to ensure that all your concerns were addressed. Please direct any unanswered questions to customersupport@empiretoday.com.
Thank you.
Author's
Royal Palm Beach, Florida
1 comment

Ordered carpet for my whole house and on Saturday February 6th 930 am one worker showed up??Unreal!!

And left 830 pm!!! .. Nice worker guy and offered him foods n drinks and Nice carpet ...next day I walked to bathroom n feel sticky on barefoot and looked down its crack of marble and the worker put glue together n not mention to me that he cracked it .. And waited on Monday February 8thto called for $$ amount of refund carpet in one room that don't need to put new carpet ...

And amount of damage marble and they said they will issue credit back for damage .. all solved and next month of March I get my c.c bill by mail and noticed they only issued for return carpet .. But not issued credit for damage marble... And called March 23 same day after I got bill by mail and asked what happened to $$ of damage marble that didn't issued.

And they was sorry n will issue $$ refund of damage and couple days ago got c.c bill by mailed and they didn't issue refund and called this morning to find out what's going on??? And guess what the customer service said there's no note or mention about damage marble?!?!? And we never call them ?!?! Wow that's a lie!!!!

And refused to refund $$$ ... Empire carpet company is not a reliable company to do business with. T heir customer service dept does not keep their word and didn't refunds for damages done in my home as promised. I will not be doing business with them in the future nor do I recommend anyone else does.

Very poor customer service practices.Penny wise,pound foolish.

Review about: Empire Today Flooring Installation.

Review #836616 is a subjective opinion of a user.

1.8
Staff
Turnaround Time
Diversity of Products or Services
Product or Service Quality
Service Scheduling
Warranty
Advertised vs Delivered
Customer service
Exchange, Refund and Cancellation Policy
Value for money
Discounts and Special Offers
Price Affordability
Reliability
Website
Reason of Review / Monetary Loss Poor customer service / $100
Preferred solution Full refund

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ETCustomerSupport
#1150327

Hello,

Thank you for making us aware of your Empire experience.We take your concerns very seriously and want to help resolve your issue.

Unfortunately, we are unable to locate your account with the information provided.

Please contact customersupport@empiretoday.com, so we can help address your concerns.

Thank you.

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