Reply by Empire Today

I would like the opportunity to speak with you regarding concerns with your carpet. Customer satisfaction is truly important to Empire, and we want address your concerns. It is not uncommon for new carpet to shed. The main reason for carpet shedding is due to loose fiber left from the milling process. It is recommended that the carpet be vacuumed frequently to eliminate or minimize the shedding. Since we do not have your contact information, if possible, would you please contact us so we can provide you a resolution, please feel free to email us at customersupport@empiretoday.com or call 888-588-2315 x4195. Rebekah Clerk, National Customer Service Manager
Author's
Troutdale, Oregon
3 comments

I bought empire carpets and was told it was great carpet.It shedds all the time, and already looks worn.

It is not even 2 years old. The carpet on the stairs looks really bad. I will have to soon replace it, and it won't be with empire carpet. It was installed the next day with only one guy that spoke english.

They were in and out very fast. The installers seemed to be nice. The carpet looks so bad on the stairs I have totally covered them with plastic.

If you are looking for carpet , don't call empire.You will be sorry.

Monetary Loss: $1.

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Anonymous
#126683

I bought carpeting and laminate flooring...whole house.What an *** I am.

I can hardly vacume this carpet because it just clogs the hoses. I bought a dyson because I thought it would help. I am scared.

I hate it and I want my money back!!!Its 7 mo.old.

Anonymous
#119110

DO NOT BUY FROM EMPIRE!!They will rip you off.

Ive seen it first hand... There sales that they run on advertisements mean *** (ex.60% OFF, buy 1 get 2 free...) if you are wise you will get several quotes. Most likely you will find a great carpet for a great price through your local mom and pop shop. EMPIRE products are Sh**.

and they have a poor selection. GO TO A SHOW ROOM FOR FLOORs at a mom and pop shop. Much better selection...

-AND DO NOT WORK FOR THEM!! BE prepared to be on call every day from 9am to 9pm.

working strange hours.Having a car PACKED with flooring samples all the time. You have to sell every deal the first time you are in the home otherwise its a 90% chance they wont go with empire because there so expensive. they are very cut throat too and will burn a contractor/sales rep if they have too. for example...

If you sell a floor and its for 5k. and your customer can only come up with 2k to give to empire... They come after YOU(the salesman/contractor) for the remaining balance due. And expect you to keep working for them.

did i mention its commission only? if you don't sell you make nothing. that's right, NOTHING! No benefits.

Its only a good job if you are a good lire and have that used car salesmen act going on. Im honest and that's why I could not stay with the company and decided to tell the truth to YOU the consumer.SPEAK OUT FOR WHAT IS RITE!

I hope you have read this and please write...

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Anonymous
#116820

Yes, their carpet is inferior, and compares poorly with other carpet company's products. Note that their salesman arrives and shows only four or five batches of what turns out to be very cheap carpet, although he generally has a carload of samples! I estimate that anything that Empire says is worth $25 a yard is much closer to $10 a yard quality.

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