Reply by Empire Today

We apologize that you did not have a positive experience with your In-Home Estimate. We would like the opportunity to speak with you regarding the concerns you have regarding Empire Today. Please feel free to email us at customersupport@empiretoday.com or contact me via phone at 888-588-2315 x4195. Rebekah Clerk,National Customer Service Manager Our sales representatives work with each customer to understand their needs and ensure they are provided the right products at the right price. There are many factors that go into our fully installed price including the product cost, padding, sales, floor preparation, square footage of the area, moving of furniture, etc. We also offer a Low Price Guarantee in which we’ll beat any competitive offer. If a customer finds a better quote and has met the criteria for our Low Price Guarantee Program, we will honor the quote.
Author's
Bear, Delaware
3 comments

We were getting comparative prices for a floor installation.Bogus figures were created by salesman to encourage sale.

Extremly high pressure "take the deal now. I can't come back". When asked for proposed figures, I was told that this was proprietary information. Absolute garbage.

Why get a bid if you can ponder it? The sales pitch was all packaged and designed to take advantage of unsophisticated and more passive consumers. I'm a psychologist and my partner is an attorney. We found his pitch entertaining but utterly lacking any credability.

Stay away from these guys.They are unscrupulous and dishonest

Review about: Empire Today Installation.

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Anonymous
#126170

I was getting ready to call them and I'm glad I read your complaint. I wonder if they are somehow connected to Rebath because I got the same high-pressure sales and would not provide a copy of their bid. He told me it would be on file if I decided to buy from them.

Anonymous
#125245

I sure would be interested in what they tell you when they call if you would like to share it with us.

Anonymous
Crosslake, Minnesota, United States #123281

Thank you for bringing your sales experience to our attention. We apologize for any inconvenience this situation may have caused you. Our customer service team is reviewing your concerns, and a team member will contact you soon

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