I recently had carpet installed in my home aprox.3 mths ago.
My mother in law warned me not to go with empire today because her carpet looks horrible after 1 yr. I decided to go ahead & go with them. What a mistake. My 2 yr old had a huge cut on the back of his foot from the tac nails sticking out of the carpet.
My carpet looks terrible after only 3 mths. Nothing has been spilled everyone *** there shoes before coming into my home. ITs matted all over not just in "high traffic" area's. We were sopose 2 get a 20yr warrantie..I called to asak them why there product was doing this so fast & she told me that it was normal???
She then explained to me that I have to pay out of my pocket for a professional carpet cleaner to come in * clean the carpet before they can do anything. but from the pictures I sent to her it looks "normal". Not only am I shocked that this is how they treat there customers. Im upset that I didnt listen to my mother in law & go with someone else.
The carpet looks terrible.VERY DISAPPOINTING
Monetary Loss: $1900.