Reply by Empire Today

Sonya, we’re truly sorry for the issues you’ve had with your product. We always want our customers to be happy with how everything looks in their home and we’d like the opportunity to speak with you further so we may try to find a solution for you. It’s our understanding that we’ve attempted to reach out to you recently. If you could, please call us back at 888-588-2315 x4195 or email us at customersupport@empiretoday.com. Thank you. Rebekah Clerk, National Customer Service Manager
Author's
Bethesda, Maryland
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I recently had carpet installed in my home aprox.3 mths ago.

My mother in law warned me not to go with empire today because her carpet looks horrible after 1 yr. I decided to go ahead & go with them. What a mistake. My 2 yr old had a huge cut on the back of his foot from the tac nails sticking out of the carpet.

My carpet looks terrible after only 3 mths. Nothing has been spilled everyone *** there shoes before coming into my home. ITs matted all over not just in "high traffic" area's. We were sopose 2 get a 20yr warrantie..I called to asak them why there product was doing this so fast & she told me that it was normal???

She then explained to me that I have to pay out of my pocket for a professional carpet cleaner to come in * clean the carpet before they can do anything. but from the pictures I sent to her it looks "normal". Not only am I shocked that this is how they treat there customers. Im upset that I didnt listen to my mother in law & go with someone else.

The carpet looks terrible.VERY DISAPPOINTING

Monetary Loss: $1900.

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