Reply by Empire Today

Dear Customer,
Thanks for making us aware of this matter. We want to make this right for you. Please send us your account information to, and we’ll make sure to look into this matter right away.
Thank you.
Customer service

We are military. Scheduled an appointment online.

Salesman came out and my husband wasn't home. He wouldn't measure anything nor would he quote any prices. Said "can't do it if the other person isn't here..he stated that I had to purchase the carpet that day and they install the next. I ended up calling and speaking to a customer service rep who was to have a manager call us but of course it never happened.

Found out that this wasn't true. They even had the nerve to call us this morning about rescheduling an appointment with them. I hung up.

I will go with Luna or another company.

Product or Service Mentioned: Empire Today Carpet Installation.

Reason of review: Poor customer service.

Empire Today Cons: Misleading sales.

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