Reply by Empire Today

Dear Cindy,
We understand that you have agreed to cancel your order since this post was made. If you continue to have questions or concerns, please don't hesitate to contact us at customersupport@empiretoday.com.
Thank you.
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Locust Grove, Georgia
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1 comment

I scheduled a estimate with Empire Today.Salesperson arrived on 11/4/16.

Very nice while here. Signed a contract for the install to happen on Tuesday 11/8/16. Gave them a $1,000.00 for the deposit Received absolutely no telephone call follow-up as to what time the installer would arrive. I started calling the corporate 1-800 customer service number.

The rudest people I have ever spoken to in my life. "sorry to hear that, understand your frustration, etc." Text my salesperson most of the day. "you are on the schedule". The straw that broke the camel's back was when she said at 6:15pm, I just am the salesperson, once I sell the job, I'm no longer in the loop.

Installer shows up at m house at 7pm. Really, measures my house again. Not enough carpet or padding, however, could use your old padding...are you kidding me. Get back on the phone with customer service, on hold for 16 minutes and 40 seconds.

Some guy name Davon gets on the line. I explained to him that I was done, I want to cancel my order and want my money back. Well if I offered you $150.00 off could we reschedule the install? No, I have a child that I need to get ready for school, the installer's have a family they won't be done until midnight.

No I'm done. My house is a mess.....I have to work tomorrow in the office. Just unreal service. I should have read the reviews beforehand, believe me they all say the same thing, customer service sucks, didn't bring enough carpet or padding.

I'm so stressed out over this that I had to take an anxiety pill. Oh, and the funds will be back in your account with 7 to 10 business day. Are you kidding me. I don't think so, I will call my bank and tell them it was a fraudlent charge.

I'm on chemo and this was not a good thing to happen to me today. I had an appointment I needed to go to in the evening which I had to cancel. And then you want me to pay the remaining balance before the job is done. That's like me asking me one of my customers to pay me $5,000.00 for a new HVAC system upfront and they don't even know if its going to work.

Absolutely flabergasted over this whole ordeal. So now, I will be looking for a new carpet company and start all over. Disappointed all around. Empire Today - DON'T CALL OR USE THEM.

NOT CUSTOMER ORIENTED AT ALL.BEWARE TO ALL WHO ARE LOOKING WHAT THEY ADVERTISE IS NOT TRUE TO THE WORD.

Review about: Empire Today Carpet Installation.

Reason of review: Problem with delivery.

Monetary Loss: $1000.

Preferred solution: Let the company propose a solution.

I didn't like: Treatment as a consumer.

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Comments

ETCustomerSupport
#1238546

Dear Cindy,

We sense your frustration and regret to hear that you feel this way. Your concerns are important to us, and we will be in contact with you soon to learn more.

Thank you.

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