Empire Today's reply to:
Empire Today - Unhappy with entire experience
I would never recommend Empire, nor would I ever use again.First, their salesperson assured us the hardwood flooring we selected was very durable and would not scratch, even when we told him we had a large dog.
Well that was a lie. Our flooring already has scratches. Secondly, we have two areas which seemed "soft" to us. The installation supervisor came to inspect and told us they did need to re-do those areas because they were not level and would eventually crack the boards.
After having a *** of a time finally getting installers scheduled, we find someone to come to our house to let the installers in since we both work, and the installers tell us there is nothing wrong with it and the installation supervisor didn't know what he was talking about. So they didn't do the repairs (what a waste of time for the people we asked to come to the house to let them in) When we called supervisor back, he again told us they had to be repaired and they were not installed correctly. SERIOUSLY? We have no idea who to believe.
Supervisor calls us again today trying to schedule different installers to make the repairs. So, once again, we need to have someone take time to come to our house to let these people in and we aren't even a sure at this point if the floors truly need to be fixed. We at a loss for what to do. Who do we believe?
We are hesitant to let them even touch our floors again and worried what they will do to the a structure of our flooring. This company contracts with people who cannot even I agree if the installation was correct or not! Called corporate office trying to get someone a bit higher up to fix this entire mess. We haven't heard back from them yet.
HORRIBLE company! Sales people are misleading, installers can't decide what is the correct way to install floors. To really top it all off, the quarter round they use is not even stained wood. It is a piece of wood with a wood-like sticker on it!
HORRIBLE quality! I would never recommend EMPIRE, especially for hardwood flooring. As of today, I have not heard back from corporate headquarters, only the installation supervisor, whom I am not even sure to trust!
I would actually rate them 0 for sales, -0 for installation, and 0 for quality!A rating of 1 is too good for this company!
Review about: Empire Today Hardwood Flooring.
Reason of review: Bad quality.