Reply by Empire Today

Dear Gwendolyn,

We believe in the Golden Rule, and treat our customers the way we’d want to be treated. We put our customer’s first and act with a sense of urgency to address their concerns.

We know your time is valuable, and we regret to hear that your installation was not completed as scheduled. We’ll be in touch with you shortly to discuss your concerns.

Thank you.

-ET Customer Support.
Author's
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Initially, I was somewhat pleased with my experience. I’d replaced the carpet in my entire house and had wood floor laminates installed.

No issue with initial scheduling. Paid for my pending service upfront, as well as, took a day off work for them to complete a two-day project. When my laminate floors were installed, they did not bring enough materials to complete the job. The installer was very apologetic and guaranteed I would be first to complete the job the next Saturday.

As a result, I’d scheduled some appointments for the afternoon to allow them time to complete the job that morning. I’d received a call around 8:00 AM that they were on the way and would arrive within two hours – between 8:30 AM and 10:30 AM. Well after me making four calls, finally on the fourth call now 1:50 PM, I’d learned that the installers who were to complete a paid job decided not to come to me first to complete an installation that should have been completed last week. They did not call to notify me of a change in my appointment nor apparently, did they care that I had other commitments for the afternoon.

Also, tried to email my salesman Howard Naylor but to no avail. This is totally unacceptable!!! Very, very poor customer service!!!

I guess they have my money, so customer service goes out the window. A very unhappy North Carolina customer!!!!

Reason of review: Poor customer service.

I didn't like: Never showed up to install and never called, That they did not come the day they were supposed to.

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