Reply by Empire Today

Dear Cheryl,
We understand that your time is valuable and regret to hear that your installation did not take place as planned. We understand that we have rescheduled your installation, and we’ll continue to follow up until a solution is reached.
Thank you.
Customer service
Product or Service Quality

We had a carpet install scheduled for today (2/25/17). The install was for carpet in the entire first floor (except kitchen) of our home.

This install was confirmed via email and telephone. We rearranged our schedule to accommodate this install and moved all items out of the rooms. At approximately 9:05 a.m. this morning, we received a phone call telling us that the install was not going to happen because the carpet was "not on the truck." We are being told that the earliest install is now Tuesday which means I will have to take a day off work--assuming we don't get another call on Tuesday morning telling us that the carpet is not on the truck.

My husband and I are both in customer-service related industries and do everything we can to accommodate our customers and fulfill commitments we have made. Obviously Empire Today does not do the same for its customers.

Product or Service Mentioned: Empire Today Carpet Installation.

Reason of review: Problem with delivery.

Preferred solution: Let the company propose a solution.

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