Reply by Empire Today

Dear Dan,
Our mission is to “Make beautiful new floors easy,” for our nationwide customers, and we accomplish our mission by providing our customers with the best quality service nationwide.

We appreciate you making us aware of this matter. We’ll be following up with you soon to discuss your concerns further and start working towards a solution.
Thank you for your patience.
-ET Customer Support
Tulsa, OK, USA
Customer service
Diversity of Products or Services
Product or Service Quality
Value for money

Terrible job , some of the mistakes are small and some are just terrible work . They were to send someone out to check work but never did , wouldn't want to use them again.

When I would ask the installer to fix something or the color didn't match , he would just say it did . Installer just showed up one morning and was knocking on my bedroom door , still don't know how he got in to my house , it was early , 7:00 AM Sunday morning , after I had been working all night .

I don't think Empire does the work , I think they sub it all out . All around , just plain terrible doing business with them .

Product or Service Mentioned: Empire Today Flooring Installation.

Reason of review: Bad quality.

Preferred solution: Let the company propose a solution.

I didn't like: Work.

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