Reply by Empire Today

Dear Brenda,
We regret that your experience had a rocky start, but understand that we have completed your installation. For future questions or concerns please contact us at customersupport@empiretoday.com.
Thank you.
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Birmingham, Alabama
3.4
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Customer service
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Hired Empire Today to install carpet and laminate flooring in hallway.Sales person measured hallway, installers did not have enough to do job based on the numbers they say was given them by sales person, sales person number is now disconnected.

The installers had to leave did not have enough material. Now I have to wait until they get this mix up cleared. Have to go to Atlanta, GA to get material. My house is torn up waiting on Empire to make a decision.

Will be contacting the Better Business Bureau for this problem.

Poor sales persons.Pissed off customer.

Review about: Empire Today Flooring.

Reason of review: Poor customer service.

Preferred solution: Deliver product or service ordered.

I liked: People were very courteous.

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ETCustomerSupport
#980190

Thank you for bringing your experience to our attention.We realize that it is frustrating that your installation was not completed as scheduled, and we would like to follow up with you to ensure everything gets completed to your satisfaction.

We cannot locate your account with the information posted here, but if you call us at 888-588-2315 x4195 or send your contact information to customersupport@empiretoday.com. We will follow up with you as soon as possible.

Thank you.Jeanette Ramey, National Customer Service Manager

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