Reply by Empire Today

Joyce, I've read the information that you posted and understand that you’ve been working with our Customer Service Team however, based on your post there may be some issues still outstanding. I would like to opportunity to speak with you directly regarding your concerns with your tub liner. If possible, would you be able to contact me at your earliest convenience, I can be reached at or via phone at 888-588-2315 x4195. Rebekah Clerk, National Customer Service Manager
Philadelphia, Pennsylvania

I had Empire Today install a tub liner almost one year ago.It leaked, water came through my ceiling downstairs and damaged a table and a professional photograph.

I have been trying to get the hole in my ceiling, the table, and the picture either remedied or replaced for almost a year. I call them or send an email and someone from the company contacts me and assures me everything will get fixed. Then nothing gets done. This has been going on for almost a year.

They are by far the worst company I have ever dealt with and I would tell anyone to stay clear of Empire Today.Their customer service is as bad as it gets and they do not back their work.

Monetary Loss: $1.

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