Reply by Empire Today

Empire takes the feedback from its customers very seriously. There are many factors that determine our fully installed price estimate such as the products selected, padding, sales or promotions, floor preparation, square footage of the area, moving of furniture, etc. Plus, we offer a Low Price Guarantee. If a customer has a quote on comparable product and installation, we will beat that competitive price, guaranteed. We know that making improvements to your home is an important and big decision; our goal is to make it hassle-free and provide you with quality, name-brand products. Our sales representatives work with each customer to select the right product to meet their needs. Empire works with leading manufacturers and carries a wide assortment of products and styles to meet the needs of our customers' lifestyles. If possible, I would like if you could contact a member of our team to discuss your concerns so we can provide you a resolution. Please feel free to email us at or contact me via phone at 888-588-2315 x4195. Rebekah Clerk, National Customer Service Manager
Houston, Texas
1 comment

Empire Carpet rep came to give me an estimate. For a 12 by 14 bedroom and a 10by 5 closet, they gave me an estimate of $5400 to install ceramic tile!!!!!

I QUICKLY showed the lil rep the way to the door. Told him that he couldn't tell me anything else!!!!! He started the number talk with "What is your budget for this project?"! I told him that he didn't need to know that!

When he gave me the price, I gave him a few words and showed him to the door! I even carried ALL of his samples to the car!!!!!

Basically told him to get to stepping!!!! I can buy the tile myself and find someone to install it!!!!!!

Product or Service Mentioned: Empire Today Estimate.

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Thank you for bringing your sales experience to our attention. We apologize for any inconvenience, and our customer service team would like to assist with your inquiries. Please contact us at 800-588-2300 so we can assist you.