We are dealing with very similar issue. I wish I had been there when the sales (***) man arrived.
My son explained that he called about the half off on floor and installation promotion. Wanted to pay no more than $2.00 sq/ft for laminate ( figured he would get a $4.00 sq/ft product due to the promotion. While he should have paid more attention to the final number he was preoccupied with his infant son and his dog and the *** man kept telling him about the great floor he was giving him and that he would "take care if him" - he took care of him alright - nothing but a scammer. Luckily the installation was completely half assed so my son contacted me after trying to get someone to help help at Empire.
Did I mention that the contract was written up without any price break down on Wednesday and first thing Thursday morning guys came to install. If anyone ever feels the need to use these liars insist on getting a complete break down of costs and compare against the same flooring at other reputable flooring companies. Don't make make the mistake of allowing them to rush you through and push low grade laminates on you - especially not at pricing for solid wood fully finished thick flooring! We are hoping to get the two small rooms of flooring removed but though promised a call back by yesterday have not yet received a call today and it is now 3:50.
They close at 5. Bottom line - there are much better places to purchase flooring.
Use your local flooring people - people that have a good reputation in your area. Not this scam outfit!
Product or Service Mentioned: Empire Today Flooring.
Reason of review: Pricing issue.
I didn't like: Sales person tactics, Way the installation went and the end product, Horrible customer service.