Reply by Empire Today

Dear Kelly,
We assure you that this is not the level of service that we expect for our customers. Although time has passed since your post, we would like to ensure that your concerns are answered. if you continue to have questions please contact us at customersupport@empiretoday.com.
Thank you.
Author's
El Paso, Texas
0 comments

I cannot speak to how good a service this company provides but I can tell you management is crooked. Their scam is not a common one.

I subcontracted as an electrician at their El Paso, Texas facility. They were pleased with the work I did and although they held onto their payment for a while they did eventually pay.

I contracted for more work and sank quite a bit of money into the job. The economy had just tanked and my business was extremely slow. As a result of poor cash flow I ran out of money and informed them I need some payment on my outstanding invoices in order to finish the work. I was nearly done.

Suddenly they wouldn't respond to my phone calls or faxes. This went on for weeks. I was desperate. Realizing I was never going to be paid I returned for the materials I had left at the job site and the manager wouldn't return several hundred dollars in materials saying he had already paid for them. I couldn't get past the front desk so I finally gave up.

When I was first hired I was told a strange story about the previous electrician. They had pulled all the wire out of the conduit and abandoned the job. We were hired to finish the job. This was strange behavior that made no sense to me. Now I understand the same thing happened to them and they removed the wire in order to recover some of their outlay.

Product or Service Mentioned: Empire Today Manager.

Reason of review: Problems with payment.

Monetary Loss: $6000.

I liked: Manager was personable.

I didn't like: Manager was a sociopath.

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