Empire Today's reply to:
Empire Today - THINK TWICE
NEVER AGAIN!If I could give negative 5 that would be the score they deserve.
Customer service non existing, calls never answered, and never returned. Installers barely speak English, so if you have any point to get across, good luck. unless you habla Espaniol. Installation day.
Arrived late. Removed old carpet and pad, never bothered to vacuum. Left staples in the sub-floor here and there, i can feel them when walking barefoot. Worked till after 9pm.
In the result: seams coming apart after one week. On the stairs they left 5mm gap between edge of the carpet and wall trim. Two different crews sent in after to fix things up, came and gone without doing a thing, well they took pictures and spoke on the phone in Spanish. Then informed me they can't do anything because they don't have carpet with them.
That happened TWICE.
42 days They coming back tomorrow, and promised third time is going to be a charm.Will update.
Review about: Empire Today Carpet Installation.
Reason of review: Poor customer service.
Preferred solution: Price reduction.
I didn't like: Job quality, Poor customer service, Lack of communication.