Reply by Empire Today

Latifa, customer service in our number one priority, and assure you that we take matters such as these very seriously. We've located your order and will be in touch with you shortly to learn more.
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1.0

Salesman Justin was a conman, said one thing, and met another, so when installer show up, another thing was said by him, totally communication problems, contact paperwork didn't get till installer show up, and customer had to print it, price and payment problem due to salesman, not being truthful Then on tile removal, installer damaged cabinets, and couldn't or wouldn't finish job, due to no experience, on how to level a low spot in floor, explain to 4 differences people in company ,no one know how to communicate, and every time you call, it says your on a recorded call for training purposes, I wouldn't recommend empire today to anyone !!!!!

User's recommendation: DONT USE THEM !!! PERIOD.

Location: Rockford, Illinois

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