Reply by Empire Today

Dear Thomas,
Customer satisfaction is our number one priority. We put our customers first and act with a sense of urgency to address every concern.
We want every customer to be satisfied, and regret to hear about your experience. We'd like to further assist you but are unable to locate your account with the information to provided. Please email us at customersupport@empire-today.com with the street address where your installation took place. We look forward to further hearing from you.
Thank you,
-ET Customer Support
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1.0

We live in the Florida Bay area. The person they sent to do the work (apparently they have no one in our area) spoke absolutely no English, bled on our floors, spent most of two days running his mouth on his phone, and on the third day, brought in another non-english speaking person to finish the job.

They put in 6 prominent tiles in the wrong direction. NEVER covered any of our furnishings so we had a LOT of dust and debris covering our bedroom. The pushy manager didn't care that we weren't satisfied..he ONLY wanted my wife's signature on his paperwork. Speaking of paperwork, the original guy refused to begin work until we signed of on the payment schedule which had absolutely NOTHING to do with him.

I grew up listening to Empire's commercial. Which is why we chose them.

We seriously regret that decision now. I would NEVER recommend this company to anyone for anything.

User's recommendation: GO WITH SOMEONE ELSE!

Preferred solution: Let the company propose a solution.

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