I was stood up for initial consultation, promised an installation date that was not fulfilled twice, promised a price and service that was impossible. They attempted to charge me an extra $1,000 after they ripped the middle of my kitchen floor out.
They installed the wrong pattern of tile and used the wrong color grout. They did not ever give the person that referred me her money. I have dealt with the absolute rudest customer service representatives of my life. Whoever runs this company should be ashamed of what is happening.
I have never been this dissatisfied with a purchase experience in my life.
I am absolutely disgusted with this company and would advise anyone considering using them to look elsewhere!!!
Product or Service Mentioned: Empire Today Vinyl Flooring.
Reason of review: Poor customer service.
Preferred solution: I would like the person who referred me to get the money that she was promised. I want this company to NEVER contact me with another promotion as long as I live. .