Reply by Empire Today

Dear Patricia,
We have read your review and sincerely regret that your experience has not been a positive one. We apologize for the lack of follow up that you received, and we'll be in contact with you soon to address your concerns.
Thank you for your patience.
-ET Customer Support
Lake Mills, Wisconsin
Advertised vs Delivered
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Service Scheduling
Turnaround Time

Beware! After 1 hour and 7 minutes on hold - hoping I would hang up I guess - on their 1-800 number I got no satisfaction and basically was sent in an endless loop of phone tree pass offs.

Absolutely the worst customer service I have encountered in any business. No one has a direct phone number, no one can be reached, you are basically screwed as soon as the salesmen leaves your house. DIt is my opinion that flooring is merely a front for Empire's real business which is 29% financing.

STAY AWAY FROM EMPIRE - a dirt floor would be preferred to having these shady characters in your home.

Review about: Empire Today Customer Care.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

I didn't like: Endless phone tree.

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