State: Texas Product: Empire Today Laminate Flooring Clear all filters (2 of 16 reviews match)
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Empire Today - Laminate Flooring Review from Little Elm, Texas
Empire Today - Laminate Flooring Review from Little Elm, Texas
Empire Today - Laminate Flooring Review from Little Elm, Texas
Empire Today - Laminate Flooring Review from Little Elm, Texas
Empire Today - Laminate Flooring Review from Little Elm, Texas
Empire Today - Laminate Flooring Review from Little Elm, Texas
Dear Thora, We regret to read your post and assure you that your concerns are very important to us. If you continue to have unanswered concerns please contact us at customersupport@empiretoday.com. Thank you.
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Review
#799520 Review #799520 is a subjective opinion of poster.
Product
Empire Today Laminate Flooring
Empire Today's reply to:

Empire Today in Euless, Texas - Laminate Creaking, Customer Service issue

Dear Elizabeth,
We are disappointed to read your post, but understand that we have addressed your concerns and reached a solution. If you continue to have questions please contact us at customersupport@empiretoday.com.
Thank you.
Review
#796793 Review #796793 is a subjective opinion of poster.
Product
Empire Today Laminate Flooring
Pros
  • Came to my home
Cons
  • Quality of the job
  • Person handling complaint will call in 1-3 days
Reason of review
Bad quality
Loss
$5000
Preferred solution
Full refund
Tags
  • Installation

We had new laminate flooring installed 2 days ago, and although it looks beautiful, there's creaking everywhere we walk. I figured maybe it would take a day or two to settle or something, but it's really bothering me after 2 days.

I called Customer Service and they said there's only ONE person that handles these types of calls/issues and we would be contacted within 1-3 business days.

I have a sunken feeling right now and I just pray that they will cooperate and resolve the issue quickly. Otherwise, I will ask for a full refund and they can take back all the laminate!