Empire Today's reply to:

Rip off salesman for Wood Laminate Flooring | Empire Today in Dallas, Texas

Ray, thank you for bringing your concerns to our attention, we’re disappointed that you were not happy with your sales appointment, as we always want our customers to be completely satisfied. We’d like to discuss our pricing with you and hope that you’ll reconsider using us for your home improvement needs. We’ve attempted to reach out to you, but we have yet to hear back. Please call us at 888-588-2315 x4195 or email customersupport@empiretoday.com. Thank you. Rebekah Clerk, National Customer Service Manager.
Review
#304210 Review #304210 is a subjective opinion of poster.
Product
Empire Today Flooring

I had an empire salesperson over for an estimate recently. Empire was doing a Buy one room get 2 Free for flooring. We were going to install Wood Laminate flooring in our family room by ourselves. We figured we had two bedrooms that needed carpeting we might as well take advantage of the deal and have them do the family room install. Wood Laminate is relatively cheap but very durable and perfect for our family room and how often it gets used. The most any DIY center sells it for is $4/sq ft, and typically not more than $3 for the nicer product. We figured it wouldn't cost much more for installation. We were wrong.

The salesman seemed nice. He showed us a few samples and we picked a color of the only HW Laminate they offer (didn't give us a price per sq ft). He said it is made by Armstrong specifically for Empire. Armstrong is an OK brand and at most goes for $3.50 a square foot so I figured this will be relatively inexpensive. He measured the 2 bedrooms, we picked out cheap carpeting. He sat down for 5 minutes with his calculator. Keep in mind our Family room is 350 Sq Feet. He came up with a cost of $4200 for just the Family Room! That is $12 per Sq Ft for just the wood laminate! There is no possible way that the flooring was more than $4/sq ft, and two installers aren't getting paid $3000 for a 6 hour job.

I simply asked him to leave our house. He then asked me to give him my budget (Which was $3,000 for al three rooms) He then said "If I can do all three rooms for $3,000, can I get the sale today?" I said maybe. He then magically did some calculations and said he can do the Family Room for $3045. He gave me a Full $1155 off because I asked? Right there is the sign of a shady salesman. $3045 for 3 rooms wasn't bad. But of course the catch is the special sale didn't include the padding, molding, or the installation for the "free rooms". So the Three rooms (buy one get two) came to $4500. We had him leave, and told him there was no way we could do it for that price. He said he can try to get it cheaper but I'd have to promise to make the sale today. We didn't and just had him leave.

If anyone from Empire Today reads this I would like you to respond and tell me that this was a rogue salesman, and that not every salesman you send into a home is a thief. I understand that your prices are "all inclusive" But $4200 for a Simple 350 Sq Ft room removing carpet and installing simple wood laminate is ridiculous. And anyone who ever installed wood laminate can verify how easy it is to install, and how inexpensive even the best product is.

Thank you for reading this, and I hope to hear back from an Empire Today representative soon.

Empire Today's reply to:

Still no satisfaction from Empire Today.

Star, we’re truly sorry for your missed installation appointments and any inconvenience you were caused. We’re dedicated to addressing and resolving any customer concerns. It’s our understanding that we did speak with you earlier this month to discuss a resolution. If you’d like to discuss our offer or have any other questions or concerns, please email us at customersupport@empiretoday.com or call us at 888-588-2315 x4195. Rebekah Clerk, National Customer Service Manager
Review
#262535 Review #262535 is a subjective opinion of poster.
Product
Empire Today Flooring

Empire Today, LLC has still not satisfied my requests to speak to the CEO about my previous complaint. They owe me $234 for 2 times I had to board my dogs because they promised to be here to install floors on 2 dates and did not show up or call letting me know they weren't coming.

They always promised to pay the $234 for boarding, but now they are trying to silence me by asking me to sign a waiver stating I will not complain to anyone ever again. They are now holding the money they owe me hostage.

Empire Today's reply to:

Empire Today Flooring is shady and arrogant!

Leland, we're very sorry for the delay you experienced with your installation appointments. We understand your time is valuable and never want any customer to be inconvenienced when improving their home. It's my understanding that we've been in contact with you recently and that we are currently working on a resolution with you. If you have any questions or concerns now or in the future, please don't hesitate to email us at customersupport@empiretoday.com or call us at 888-588-2315 x4195. Rebekah Clerk, National Customer Service Manager
Review
#253335 Review #253335 is a subjective opinion of poster.
Product
Empire Today Flooring

Empire Today Flooring is the absolute worst company I've ever dealt with! They kept promising and lying to us about the day our wood flooring was going to be installed for a month!

We never heard from them before hand that the installation was not going to happen on the promised day which caused us to put our dogs in boarding unnecessarily three times. The excuse was always "it wasn't on the truck"... do they only have one truck? We always had to initiate the call several times on the promised days of installation and on one occasion the rep said "I'm sorry, I just got your call...

I was in the gym"! He was supposed to call us at 7:00am that day! The next promised installation day, we again had to initiate several calls and finally heard from the VIP rep at about 1:00pm that our flooring was not on the "truck" and although he had promised to be here on that day, he said "oh, I was unable to answer your call because I was at our monthly award meeting"! Why did he promise us he and our flooring would be there since he knew that's when the monthly meeting was happening?

Also, they were going to install it without acclimating it which would have been a disaster. In trying to resolve this for one month, we encountered arrogant representatives with every inquiry!